Age Restricted Goods Policy
As a responsible retailer, we strictly adhere to legal regulations for the sale of age-restricted items such as knives. To ensure compliance and safeguard our customers, we use OneID for age verification and DPD’s adult signature service for delivery. This policy outlines the steps taken to verify age and ensure secure delivery.
1. Age Verification with OneID
For all purchases that include age-restricted items, we use OneID to confirm that customers are legally eligible to purchase such products. The process is simple and secure:
Verification Request: During the checkout process, you will receive a prompt from OneID to confirm your age.
By scanning a QR code when prompted by OneID your age can be verified with your online bank. It is quick and easy to do.
If the verification fails or is incomplete, you will be contacted afterwards to resolve the issue before dispatch.
2. Delivery with DPD’s Adult Signature Service
For all orders containing age-restricted items, we use DPD’s mandatory adult signature service. This ensures that:
Adult Confirmation: DPD will require a signature from an adult (18+) at the time of delivery before releasing the shipment.
ID on Delivery: If the age verification process could not be completed online, DPD may request photo identification upon delivery.
3. Legal Compliance and Customer Data Protection
As required by the Criminal Justice Act 1988, we are only permitted to sell knives and other bladed items to individuals over the age of 18. We take this responsibility seriously and ensure that all age-verification steps are followed before dispatch.
Your personal data is handled securely in compliance with data protection laws and our privacy policy. All information shared with OneID and DPD is treated with the utmost care and confidentiality (fully compliant with GDPR and BSI PAS 1296).